How we collect, use, disclose and protect personal information, in line with the Australian Privacy Principles.
Eutility is committed to protecting the privacy of its employees and customers in compliance with the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and protect personal information, in line with the Australian Privacy Principles (APPs).
We collect personal information from customers for the purposes of service delivery. We ensure that the information collected is relevant, necessary, and handled in compliance with the Privacy Act. This includes:
Contractual arrangements and account management
Billing, payment processing, and account servicing
Service provision and technical support
Legal and regulatory compliance (e.g., Australian Consumer Law)
Contact details (company name, contact person, address, email, phone number)
Financial information (billing details, credit history)
Service-related information (contract details, service usage data)
Communication records (queries, requests, feedback)
We use customer personal information only for legitimate business purposes in compliance with Australian law. This includes:
Managing customer contracts and services
Processing payments and invoices
Delivering customer support and responding to inquiries
Monitoring and improving service quality
Complying with legal and regulatory obligations
We may disclose personal information to third parties, but only under the following circumstances
To service providers assisting us with HR, payroll, or business operations (e.g., superannuation funds, payroll processors, IT service providers
As required by law or in compliance with legal processes (e.g., subpoenas, court orders)
To law enforcement agencies or government bodies where required by law
To protect the safety, rights, or property of Eutility, its employees, customers, or the public
We ensure that any third-party service providers comply with the Australian Privacy Principles and uphold the same level of data protection.
We are committed to safeguarding personal information in line with the Privacy Act 1988 and ISO 27001
We implement strong data security measures, including:
Encryption of sensitive data during transmission and storage
Restricted access to personal information to authorized personnel
Regular audits of our data security processes.
Training employees on privacy obligations and best practices
In the event of a data breach, we will comply with the Notifiable Data Breaches (NDB) scheme and promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
Under the Privacy Act 1988 customers have the following rights:
Access to their personal information held by Eutility
Correction of any inaccurate, incomplete, or outdated personal information
The right to make a complaint if they believe their privacy has been breached
The ability to request limitations on the processing or use of their personal data were lawful
If at any time you wish to change personal information that is inaccurate or out of date, please contact Eutility’s customer care team and we will take reasonable steps to amend our records.
We will retain personal information only for as long as it is required for legitimate business purposes, or as required by law. When personal information is no longer needed, we will securely destroy or anonymize it, in compliance with our data retention policies and Australian privacy laws.
We reserve the right to update this Privacy Policy in response to changes in the law, technology, or our business operations. Any significant changes will be communicated
Eutility reserves the right to change this Privacy Policy at any time and notify you by posting an updated version of the Policy on its website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change. We encourage you to review this Privacy Policy periodically because it may change from time to time.