We look after your energy, so you don't have to.

We manage retailers on queries and handle market transfers. Your team never sits on hold again.

Contract validation and compliance, with contract and invoice copies available in your SmartView portal.

Novations, change of address, site additions and removals, roll-ins and roll-outs, all handled for you.

New connections including meter upgrades and replacements, coordinated on your behalf.

Custom payment files, invoice batching, cancellations and terminations: finance admin off your plate.

It gives you a dedicated account team and help desk, called SmartSupport, as your single point of contact. We handle retailer liaison and market transfers, contract validation, chasing missing invoices, site changes, new connections, meter replacements and custom payment files, so your own team spends less time on hold and on energy admin.

Yes. Eutility is not a retailer, so you continue to pay your electricity and gas bills directly to your current supplier. Our role is to manage the relationship for you: we validate the bills, follow up errors and missing invoices, and liaise with the retailer so issues are resolved without your team chasing them.

Contact your Eutility account team and we will track it down. We receive most electricity bills in the first half of each month. If yours hasn't arrived in an acceptable time, we check our database and resend it, or follow the issue up directly with your supplier until the bill is issued.

Yes. Eutility's support team manages new connections, site additions and removals, meter replacements and market transfers between retailers on your behalf. We coordinate with retailers and networks, keep your account records up to date, and make sure each change is reflected correctly in your contracts and invoices.